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Since Casino Ventura is a mobile casino, players who enjoy gaming on the go can access the casino’s website using their tablets and mobile devices, no matter if they own an iPhone, iPad or an Android device. The friendly customer support is available 24/7 via live chat. The live chat support agents speak several languages, including. Restaurant menu, map for The Patio @ Players Casino located in 93003, Ventura CA, 6580 Auto Center Dr.
63 Reviews
(805) 643-1392Website 1}' ng-show='showFood.value'>
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- Mon: 12am-12am
- Tue: 12am-12am
- Wed: 12am-12am
- Thu: 12am-12am
- Fri: 12am-12am
- Sat: 12am-12am
- Sun: 12am-12am
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Ruling
Found for the Player - Casino Ventura appears to have changed their terms, applied the new terms retroactively and tried to hide that they've done this.
Casino Ventura and all operators associated with the Danguad license have now been moved to our Blacklist.
Read our Casino Ventura Review.
Player's Complaint
Casino Ventura refuses to pay my win. I started playing here in the middle of October. On my second deposit here I won 1 500 EUR, it happened on the 23 of November to be precise. I successfully verified my docs, on the 28th of November the casino messaged me that everything was fine and that i could proceed with the payment. Nevertheless, on Thursday November 30th i learnt that my win was confiscated, the chat told me that I have breached the casino terms during wagering. I wrote to the casino for the details and got the response. They wrote I have claimed multiple bonuses without the bonus free deposits in between. I know there was no such a rule when i was playing. The page is saved in the web archive and for sure the casino changed rules retroactively in order not to pay the win. The link by which you can see the version of the terms as they appeared when i was playing - http://archive.is/vyTEX. This is not acceptable, i would like to get my win paid to me…
4 Responses
Hi GreatGatsby - welcome to ThePOGG.com!
Before we go any further I need to tell me the specifics of the bonuses you claimed over your first two deposits?
Thanks,
Players Casino Ventura Hours
ThePOGG
Hi!
So, I had two bonuses in this casino - first was 100% bonus up to 100, the second was 50% up tp 150.
So, I had two bonuses in this casino - first was 100% bonus up to 100, the second was 50% up tp 150.
Best,
Hi GreatGatsby,
Facebook huuuge casino. We can independently verify that the operator has indeed changed the terms after you won. I will provide supporting evidence for that at a later date.
The operator have been presented with this evidence, 7 weeks ago to be exact, and so far have stalled with statements about internal investigations and even an implication that they believe the evidence we have provided (not you) may have been tampered with. We have given them a deadline of Friday the 2nd of March to pay both you and the other complainant otherwise we will be publishing this evidence and Blacklisting their review.
Thanks,
ThePOGG
Hi GreatGatsby,
Unfortunately Casino Ventura have chosen to take no further action on this issue.
Players Casino Ventura
Below you'll find links to images taken from ChangeDetection.com that show when the change in terms that has been used to justify non-payment of your win happened:
Not only does this report demonstrate that the change in question took place AFTER your win, it shows that the 'last updated' field at the bottom of the document was back dated significantly to make it appear as if the terms the casino was relying on were in place for a significant period of time.
Effectively this operator appears to not only have engaged in retroactive enforcement of new terms to justify non-payment but has actively tried to cover this action up to make what they were doing appear legitimate.
Unfortunately there is nothing further we can do to help you with this issue at this stage, but we have Blacklisted Casino Ventura and all properties associated with the Danguad license.
Sorry we could not be of further help!
ThePOGG
Players Poker Club Ventura
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